79% of online complaints get no response. Customers leave. Revenue drops. FeedbackHub ensures every piece of feedback — from email, app, chatbot, or online reviews — is captured, routed, and resolved.
IMAP/SMTP integration with full email threading. Automatic complaint creation from incoming messages.
In-app feedback forms that create trackable complaints directly in FeedbackHub.
Complaints auto-generated from chatbot conversations. No manual data entry. Full conversation context attached.
Monitor and reply to Google reviews directly from your dashboard. Protect your online reputation.
Track app reviews and respond to user feedback. Negative reviews auto-generate complaints.
Monitor iOS app reviews and manage responses from one centralised platform.
Any channel, automatically classified and logged with full context.
Assigned to the right team or person based on configurable rules.
Your team works the issue with full conversation history and context.
Suspended for customer response or external dependency. Clock paused.
Automated cleanup and complete audit trail for regulatory evidence.
A single bad review costs an average of 30 potential customers. Responding quickly and professionally turns negative experiences into loyalty. FeedbackHub lets you manage reviews across all platforms from one dashboard.
FCA / PSD2
Payment complaints require a full written response within 15 business days. FeedbackHub tracks complaint age and escalates at day 10.
EU Directive
30-day acknowledgment baseline for consumer complaints. FeedbackHub sends automated acknowledgments on receipt.
Sector-specific
Sector-specific complaint handling units required. FeedbackHub routes complaints to designated teams automatically.
HIPAA
Patient complaint documentation requirements. FeedbackHub maintains complete audit trails for every interaction.
Chatbot conversations auto-generate complaints. No manual entry. Full conversation context attached to every issue.
All complaint data flows into the analytics engine. Track resolution times, channel performance, and team workload.
Real-time alerts for operators and managers. Configurable escalation rules. Never miss a deadline.
See how FeedbackHub integrates with your Talk-A-Bot chatbot to capture, route, and resolve every piece of customer feedback.