RETAIL & E-COMMERCE
Customer service and commerce, inside the chat
Your customers want to browse products, track orders, and get support — all without leaving the conversation. Our chatbots handle the entire journey from product discovery to checkout, with PCI DSS compliance for payment flows.
Key capabilities
- Complete in-chat commerce (product search, cart, checkout, shipping)
- PCI DSS-compliant payment processing
- Order tracking and returns management
- Personalised push messages and loyalty programmes
- Digital coupons and promotional campaign management
- Integration with e-commerce platforms and inventory systems
Auchan uses Talk-A-Bot to serve 2,500-3,500 new users per month with a less than 5% unanswered question rate — delivering the kind of instant, always-on customer service that drives repeat business.
Can't reach your store floor workers with important company updates?
CHEQ meets retail employees where they are — on Viber and Messenger — with shift updates, policy changes, and instant two-way communication.
Discover CHEQReady to automate without the compliance risk?
Tell us about your industry, your use case, and your compliance requirements. We'll show you exactly how Talk-A-Bot can work for your organisation.