CASE STUDIES
Real results from regulated industries
We measure success in hours saved, costs reduced, and customers served. Here's the proof.
24/7 customer service for Hungary's leading hypermarket chain
Auchan Hungary deployed Talk-A-Bot across its hypermarket network to handle store-related inquiries, opening hours, loyalty programme questions, and weekly promotional campaigns. The chatbot serves thousands of customers daily on Messenger and web, deflecting repetitive queries from the call centre and providing instant answers about product availability and store locations — even outside business hours.
Platforms: Messenger, Web widget
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Driving digital engagement for Hungary's fast-food favourite
Burger King Hungary launched Talk-A-Bot to power interactive promotional campaigns, handle menu and allergen inquiries, and drive restaurant footfall through coupon delivery on Messenger. The chatbot reached hundreds of thousands of users during seasonal campaigns, with engagement rates far exceeding traditional social media ads — proving conversational marketing as a high-ROI channel in the QSR industry.
Platforms: Facebook Messenger, Web widget
Regulatory-compliant customer service automation for digital banking
Trive Bank (formerly MagNet Bank) uses Talk-A-Bot to automate customer service inquiries across account management, loan products, and card services — all while maintaining strict regulatory compliance. Every conversation is logged and audit-ready, meeting DORA operational resilience requirements and PCI DSS standards for payment data. The chatbot enables the bank to serve customers instantly without compromising on the rigorous compliance framework expected in EU financial services.
Platforms: Web widget, Mobile app
DORAGDPRPCI DSS
Conversational commerce for Hungary's iconic photo and electronics retailer
Ofotért, one of Hungary's longest-running photo and electronics retail chains, deployed Talk-A-Bot to handle product inquiries, photo printing service questions, and store availability checks. The chatbot guides customers through a catalogue of thousands of products, helps compare specifications, and directs shoppers to the nearest store with stock — transforming passive browsing into active conversational commerce.
Platforms: Web widget, Messenger
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Automated appointment booking and patient guidance for optical care
Vision Express uses Talk-A-Bot to automate eye exam appointment scheduling, answer lens and frame inquiries, and guide patients through pre-visit preparation across their optical store network. The chatbot reduces front-desk phone volume by handling routine booking and rescheduling, while ensuring patients receive the right guidance on insurance coverage, prescription requirements, and available lens options — improving both operational efficiency and patient experience.
Platforms: Web widget, Messenger
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AI-powered technical support for construction professionals
Mapei, the global leader in adhesives, sealants, and chemical products for building, deployed Talk-A-Bot to provide instant technical guidance to architects, contractors, and distributors. The chatbot navigates Mapei's extensive product catalogue, recommends the right adhesive or sealant for specific substrates and conditions, and provides application instructions — replacing hours of manual technical support calls with immediate, expert-level answers available 24/7.
Platforms: Web widget
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Streamlined support for digital signature and certificate services
Netlock, Hungary's leading qualified trust service provider, uses Talk-A-Bot to automate customer support for digital signature creation, SSL certificate installation, and e-Stamp services. The chatbot walks users step-by-step through complex technical procedures — from certificate renewal to signature validation — dramatically reducing the average resolution time for common support tickets and freeing up security specialists for high-priority cases.
Platforms: Web widget
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Automated candidate pre-screening for one of Europe's largest retailers
ALDI Hungary uses Talk-A-Bot as a recruitment chatbot on Facebook Messenger and their career page to automate the first stage of candidate screening. The bot asks qualification questions about availability, work experience, and location preferences, then scores and filters applicants before human recruiters review them. This ensures consistent, bias-free evaluation at scale across ALDI's 150+ Hungarian stores — reducing time-to-hire while maintaining fair and transparent hiring practices.
Platforms: Facebook Messenger, Career page
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