Customer management is a critical task for any company since customers usually seek customer service when they have a problem or complaint. No one will call to say everything is fine. In other words, most customers are either nervous or excited when they get to the beginning of the process – everyone who has already […]

According to current trends, even physical shops employ fewer staff to help the customers as the self-serving system is the most cost-effective solution. Despite this, the majority of customers often need help. This is no different in virtual stores or webshops. The seller of a virtual shop should also be virtual: a chatbot. This way, […]