Praktiker hungary

platforms

Problem

Praktiker’s aim was to automate communication, free up their contact centre and increase their conversion.

Solution

Simple shopping, 0-24

customers immediately get in touch with the chatbot and its FAQ

Browse products

customers can see all Praktiker products in stock within chat

GDRP handling

The chatbot runs with full GDPR compliance

Live chat

We developed a chatbot called “Krea”, who makes shopping simple and convenient: by visiting Praktiker’s page or send them a message on Facebook or Viber customers immediately get in touch with the chatbot.

By chatting with the bot or by browsing the product catalogue, customers can see all Praktiker products in stock within chat, get detailed information about them or even click on “Buy” and navigate exactly to purchase site. Live chat is also available.