Hungarian National Utilities Ltd. needed an innovative solution to enhance user experience, especially in the customer services department.
They desired a new, real-time and automated communication channel to get in touch with their customers and a new way to report energy consumption.
The Hungarian National Utilities Ltd. introduced NRG1-A chatbot as a single user interface for multiple SAP systems of merged companies on Rakuten Viber and on Facebook Messenger chat platforms.
While the chatbot can run in the SAP Service Cloud, it currently runs on-premise with full GDPR compliance and passed thorough IT security tests. Talk-A-Bot’s solution offers more client touchpoints, better user experience under less time with decreasing costs. This innovative new channel offers the most popular services to consumers: energy usage reporting with personalized recurring reminder function, free text FAQ and customer service point finder.