Nemzeti közművek
platforms
Problem
Hungarian National Utilities Ltd. needed an innovative solution to enhance user experience, especially in the customer services department.
They desired a new, real-time and automated communication channel to get in touch with their customers and a new way to report energy consumption.
Solution
SAP Service Cloud
the chatbot can run in the SAP Service Cloud, it currently runs on-premise with full GDPR compliance and passed thorough IT security tests
Notifying users
by SMS or Messenger message when they’re next in line
More client touchpoints
better user experience under less time with decreasing costs
Energy usage reporting
with personalized recurring reminder function
The Hungarian National Utilities Ltd. introduced NRG1-A chatbot as a single user interface for multiple SAP systems of merged companies on Rakuten Viber and on Facebook Messenger chat platforms.
While the chatbot can run in the SAP Service Cloud, it currently runs on-premise with full GDPR compliance and passed thorough IT security tests. Talk-A-Bot’s solution offers more client touchpoints, better user experience under less time with decreasing costs. This innovative new channel offers the most popular services to consumers: energy usage reporting with personalized recurring reminder function, free text FAQ and customer service point finder.