Our client realized that nowadays it’s a must to have a digital assistant because the whole booking experience gets easier and more comfortable with a virtual chatbot. From a business point of view, it also brings more leads, it’s engaging, so overall it saves time and money.
“Piros” the virtual assistant helps you manage your booking and reservations. Customers are able to search for and save favourite hotels and accommodations. When the best hotel is found, customers can manage the entire booking on chat and even cancel reservations. Piros has a Hybrid chat feature too, meaning when the chatbot is not able to handle a certain question, customers can ask for a Hybrid chat and a real human person (from the Contact Centre) joins and continues the conversation.