Magyar Közút

platforms

Problem

Our client provides information about the maintenance and operation tasks of a nearly 32,000 kilometre-long national road network.

Solution

Subscription

Users can subscribe to every route in Hungary and get information every half hour about them

Customer service

Inquiry, Complaint Management, Requests, Permissions

Free text FAQ

This function not only reduces time and costs but also increases user experience

GDRP handling

The chatbot runs with full GDPR compliance

Their main aim was to build a new, online channel to connect their users and provide them with real-time information every day on chat. Users can subscribe to every route in Hungary and get information every half hour about them – maintenance, roadblocks, weather, press releases, tips.

Send free text questions using NLP; Ask customer service about the following: Inquiry, Complaint Management, Requests, Permissions.