iStyle’s aim was to automate communication, free up their contact centre and increase their conversion.
“Sebő” is a Hungarian bot who can give the users information about iStyle services and Apple products. He has a unique personality and appearance, which the customers helped to shape. When it comes to basic product information, he can redirect users to the appropriate page and can also help them tackle questions and errors about the ordering process. Users can also get help regarding the repair service, and even loan payment and warranty. It has a carousel-type display for current store locations.