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iStyle

platforms

Problem

iStyle’s aim was to automate communication, free up their contact centre and increase their conversion.

Solution

Excellent FAQ

The bot is teached to answer correctly to all the frequent questions

Flow of information

The bot gives information about iStyle services and Apple products

More client touchpoints

better user experience under less time with decreasing costs

Unique personality

Sebő was formed by its customers

“Sebő” is a Hungarian bot who can give the users information about iStyle services and Apple products. He has a unique personality and appearance, which the customers helped to shape. When it comes to basic product information, he can redirect users to the appropriate page and can also help them tackle questions and errors about the ordering process. Users can also get help regarding the repair service, and even loan payment and warranty. It has a carousel-type display for current store locations.