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Biohair

platforms

Problem

Biohair is a dynamically developing, constantly renewing hairdresser franchise network close to Budapest with 40 salons in many major cities in the country.

Our client also wanted to reduce the burden of customer service by automating communication. 

Solution

Online queuing

users can wait in the online queue via webwidget and Facebook Messenger

Notifying users

by SMS or Messenger message when they’re next in line

Unique FAQ

that covers almost 100% of customer questions

Complaint Report feature

a Complaint Report form appears and users can fill in the form

We have integrated the online queuing feature into the Biohair Messenger chatbot, so users can wait in the online queue via webwidget and Facebook Messenger. They can also search for salons, services through chatbots. Our chatbot offers options for notifying users: by SMS or Messenger message when they’re next in line.

In addition, the chatbot has a unique FAQ that covers almost 100% of customer questions. A user-friendly menu helps to navigate, but free text chatting is also available. The Complaint Report feature is also available, in which a Complaint Report form appears and users can fill in the form with the information regarding their complaint: what happened, where, when, with which hairdresser. Users can attach photos too.