As it is one of the most important malls in Budapest, Árkád provides services and shops for many.
They needed a new and cool communication channel besides the contact centre and also a new digital way to handle their most important discount event „Coupon Days”.
Handling emerging daily customer service issues – automatic answers for Frequently Asked Questions (FAQ) and fetching a customer service colleague for questions that are not included in the FAQ knowledge base.
Shopping assistant – stores the shopping list, search offers stores where the customer can find products based on the keyword, helps find the shops with attached maps. Create an interface for promotional messages –coupon days, promotions and unique bot coupons.