Sziget festival
platforms
Problem
SZIGET Festival is the biggest Hungarian event with many famous names. Its audience is mainly youngsters who are born with a phone in their hands. Why would they print the line-up instead of using a chatbot who can answer every question real-time?
Solution
Information flow
Informing the attendants of the festival
Keeping it interesting
The bot sends push messages to maintain interest throuhgout the year
Free text FAQ
This function not only reduces time and costs but also increases user experience
The chatbot’s main functions: Informing the attendants of the Sziget Festival and maintaining their interest throughout the year; answering the Frequently Asked Questions, starting a game – Mission Szitizen before the launch of chatbot, announcement of Sziget 2018 line-up