Customer management is a critical task for any company since customers usually seek customer service when they have a problem or complaint. No one will call to say everything is fine. In other words, most customers are either nervous or excited when they get to the beginning of the process – everyone who has already […]

According to current trends, even physical shops employ fewer staff to help the customers as the self-serving system is the most cost-effective solution. Despite this, the majority of customers often need help. This is no different in virtual stores or webshops. The seller of a virtual shop should also be virtual: a chatbot. This way, […]

Conversational marketing is such a new term in e-commerce that there is no proper Hungarian equivalent yet. Yet the phenomenon itself is not at all new in traditional sales channels. Just think of a car dealer or an insurance agent: for them, one of the most important elements of the sales toolbox is a lengthy […]

2020 is Talk-A-Bot’s third complete business year. It’s not a long time, but there have been significant changes in the chatbot market. The chatbot hype cycle has passed its peak and the bots finally reached the real business usability phase where it’s possible to decide on implementation based on real return on investment. At the […]

CRISES ARE COMING We are constantly hearing about how another economic crisis is coming. Or at least a recession, an economic downturn. In order to be prepared as an entrepreneur, or even a large company, you need to invest in crisis proof technologies and innovations that you can surely rely on.  Even during such a […]

We’re happy to announce that Talk-A-Bot Poland became reality. We has just established a polish company, Talk-a-bot Polska and we are ready to conquer the Polish market. We asked Peter Illésy, our Business Development Manager on-site to fill us in on the details, pitfalls and challenges he had to overcome during the process. 1. How […]