Magyar Közút
platforms
Problem
Our client provides information about the maintenance and operation tasks of a nearly 32,000 kilometre-long national road network.
Solution
Subscription
Users can subscribe to every route in Hungary and get information every half hour about them
Customer service
Inquiry, Complaint Management, Requests, Permissions
Free text FAQ
This function not only reduces time and costs but also increases user experience
GDPR handling
The chatbot runs with full GDPR compliance
Their main aim was to build a new, online channel to connect their users and provide them with real-time information every day on chat. Users can subscribe to every route in Hungary and get information every half hour about them – maintenance, roadblocks, weather, press releases, tips.
Send free text questions using NLP; Ask customer service about the following: Inquiry, Complaint Management, Requests, Permissions.