We are thinkers. And we always try to find new ways of using chatrobots. Recently we have read many articles about the new Integrated Emergency System. Through this the ambulance, the firebrigade and the police are reachable on only one number: 112. Unfortunately, the news is less about the success of the solution, than about the increasingly frequent problems and human mistakes. We believe this system can be developed with a chatbot-driven, artificial intelligence solution. In order to avoid any misunderstanding, we are pointing out that it will not be a question of replacing the emergency phone line, but of the system’s efficient addition and acceleration.
Many professional criticized the new solution even before it had arrived. Fear turned up according to the speed of rescuing this way. And yes, from day to day we saw some serious and shocking problems in the press: dispatchers misunderstood the address and sent the ambulance car to a different county’s different city, took long minutes to get a professional on the phone next to a person having a heart attack to help what to do. It’s also a constant problem, that the localization of the call is a serious issue, due to the dispatcher need an exact address to record in the system, even if the caller said an exact name of a bus stop. The same goes when the caller is on the motorway. They need coordinates. The aim of the integration was to bring relief to the emergency call lines and to filter out the fake calls. It’s interesting that the founders call the biggest advantage of the system that they can identify the location of the calls from two emergency call centers to prevent address misunderstandings. If the call is received from a wire number, the operator will receive the exact address. Cellular calls are identified by cell information. Unfortunately, in some cases, the data gets lost and the cell information is not usable, the covered area is too large or the exact location of the notifier is out of it. In such cases the caller is asked by the dispatcher to use their GPS and share the coordinates. This, however, takes long seconds or even minutes, and it puts human life in danger.
The idea of TAB:
Assume that all legal environments are capable of automating aid reporting via chatrobots. It may seem complicated, but it does not mean anything more serious than a bot with a moderately strong integration. We think that the system could be solved by first having to register all private individuals with their personal data (as a doctor, the procedure can be speeded up with a separate medical ID). The Chatbot Emergency feature will then be available. Irresponsible jokes can be filtered out, or even reduced over time. The mobile device can send a coordinate-point location with a touch of a button in the active Internet connection. By answering 2-3 other questions, you can tell the center of the emergency. As described above, this option could work with a phone call, of course there is a situation where the classic solution is more efficient. Like a live dispatcher, the bot would be able to help instructing the caller, ambulance, police or firefighters. But not just in these cases. Users will have an opportunity at any time based on simple symptoms to identify certain diseases. Think of it, from a multi-million symptom database, a robot can recognize contexts easier and faster than a living person. Obviously, this does not make the need to go to the doctor, but the emphasis is on this. The necessity.
We have such topics for a morning coffee. What do you think about it? Write to us!