FUNCTIONS

MAIN AND PERSONALIZABLE FUNCTIONS

Main functions

  • Free text interactions (NLP)

    With the Natural Language Processing (NLP) the chatbot can understand what the user types in as a free-text question, so it can provide relevant answers.

  • FAQ

    Answering frequently asked questions, which the user does not just access through a pre-programmed menu and buttons. With the introduction of NLP, we can also extract relevant questions from free text.

  • Push messages (for all users)

    To users who are already friends with the chatbot we are able to send unique, text or file-based automated messages. The exact function of this feature depends on the different policies of each platform.

  • Marketing push messages

    For the existing users we are able to send push messages, advertising content or notifications for re-engagement.

  • GDPR handling/ Unsubscribe

    Every company in Europe has to comply with GDPR. Our chatbots has a built-in module for accepting GDPR and protecting personal information. The unsubscribe button is part of our framework, too.

  • Customer satisfaction measurement

    Creating and evaluating a flow usually of four questions that measure customer satisfaction. This is also a great feature if you want to know how our chatbots relate to the chatbot

  • Webview

    With this feature the user doesn't have to leave the chatbot while using it, because the webview displays the webpage in a separate window. A forward-looking feature for customer experience.

  • QR reader

    The QR reader is a useful feature, and since the camera in your phone can read QR codes, it is simple to navigate the user to the chatbot or from a chatbot to a specific landing page.

  • Context handling

    One of our best features that make chatbot users feel they are in a real conversation. The chatbot understands the context, so it can answer multiple consecutive questions while keeping the context.

Custom functions

  • Opening Hours Handling

    Depending on the business hours of your company, the robot may provide different answers. Useful if you have multiple offices or the chatbot is a hub.

  • Live Chat (HCC)

    This allows the user to chat with a real person on the chatbot interface if the robot is unable to answer the question. The unique ticketing system helps you manage your Live Chat features.

  • Profiled push messages

    After customer profiling we can send 1 to 1 messages to answer fully personalized questions. A useful feature where the questions are similar but the answers are different from client to client.

  • PRM (Private reply manager)

    A feature available on Facebook Messenger that automatically analyzes comments under posts, and if there's a relevant answer the chatbot responds in a private message to the commenter.

  • In-app chatbot

    Our chatbots can be installed not only on messaging platforms and websites, but also within a mobile app. We can create a stand-alone application, or we can integrate with an existing one.

  • Bookmark

    A convenience feature that allows you to add a product or service to your favorites so you can recall it back with a click.

  • Location based search

    A location-based search feature that lets you see just how far you are from a pub or from an ATM. The operation of this feature can be different on each platform.

  • Flow creation (with reporting and integration)

    Creating a user flow to meet a specific goal or conversion based on our clients' needs.

  • Custom keyboard

    The interface of some apps, e.g. Viber, allows custom design for chatbots, so the user interface can be customized according to the company's corporate identity. This feature is not available on all platforms.

  • Chatshop

    Complete webshop integration, a complex feature that handles the entire process from product search through adding to shopping cart and checkout to shipping within the chatbot. Convenient and easy to use.

  • Product search

    Product search feature that uses an API to list products or services from a database. It looks best using a carousel menu. Click on the result to access detailed information about the product or service.

  • Multiple language option

    For many companies, it is a great feature to have a single knowledge base available in multiple languages. By simply tapping a button or even with a free text command the user can select the language of the chatbot. We support more than 100 languages.

  • Game

    Game! Whatever you can imagine in a chatbot, we will do it, whether it is a button, choice, free-speech quiz, or flow game - we are happy to do every part of it from the basic idea and script writing to final execution.

  • Loyalty program

    Our loyalty program allows you to give your user personalized discounts after pre-defined interactions.

  • Coupon module

    Posting and managing coupons is an important and frequent task. With the chatbot these can be sent and handled easily. Many of our robots run this feature with great success

  • Scheduling

    Making appointments can be done automatically with a chat bot.

  • Chat-to-email

    If we have the user's email address the chatbot can even send a private email to the user.

  • System integration

    System integration is one of our most complex and important feature. We can connect to almost any system with APIs.